Customer Charter
Our customer charter outlines how we plan to provide you with a high quality service while always treating you fairly. There are 3 key points that represent us which are:
– Customer Service
– Communication
– Value for money
Customer Service
Our business is built on our commitment to customer service, whether we are procuring your next energy contract or managing your energy supplier your needs are central to our focus.
Communication
We don’t believe in IVRs and telephone queues, simply call us on 01603 343539 and get to speak to one of our knowledgeable, polite, friendly and supportive colleagues immediately.
Value for money
Why pay over the odds for your energy? When you move in with Spark, you’ll join Tenant Saver (Variable) – a standard tariff that’s cheaper than the Big Six average. We check the prices monthly to make sure they’re competitive, and if anything needs to change, we’ll fix it within 90 days. We’ll keep an eye on things, so you don’t have to, and we’ll always let you know if you can save.*